Customer focus through the Voice of the Customer (VOC) is a commitment to knowing and understanding the full scope of customer requirements and needs, and then using this knowledge to cost-effectively satisfy customer requirements and expectations. To accomplish this, a process is used to acquire customer requirements, understand them in a structured way, and translate those requirements into products and services. VOC is a method of identifying and prioritizing customers' needs in terms of relative importance to the customer in order to improve service quality. VOC is not simply about identifying customer requirements, it is about “listening” to the voice of the customer. Voice of the Customer is based on our clear beliefs and philosophy about solution development and customer relationships.
HMRTECH concentrates on providing clients with practical, value-oriented services to achieve tangible business results, manage change, and meet competitive challenges. Successful performance on projects requires experience and specific knowledge gained by having worked with large federal and commercial agencies. However, these credentials alone will not guarantee success. The most significant support challenges will be the unplanned, unexpected, and inevitable occurrences that will defy the best planning, the hardest working staff, and the most disciplined management. It is during these times that performance, schedule, and cost run their greatest risk. Given our extensive program experience, we are able to tailor our approach to the environment and thereby preserve the schedule without risk to program integrity.