The discipline of quality management complements project management with its focus on customer satisfaction, management responsibility, and continuous improvement. HMRTECH is committed to maintaining the highest quality standards – of people, of processes, of infrastructure. The Quality Management System (QMS) represents the basic management approach of the enterprise. HMRTECH supports the organizational development and implementation of QMS programs that provide effective processes and procedures and control mechanisms, planning processes, organizational structures, communication systems, and most importantly, continuous measurable improvement (CMI).
Our processes, registered to ISO 9001 Standards, ensure that all support activities are performed within the context of a QA Program (QAP), developed in compliance with HMRTECH’s ISO 9001:2008 Certified Quality Management System (QMS); ISO 27001 Information Security Management System (ISMS); and ISO 20000 Service Management (SM) . These certifications, as well as earned value management (EVM), and best practices define our commitment to deliver quality products and services. They provide a framework of a set of repeatable processes and techniques for analyzing a business situation and developing and implementing the best solution. The discipline of the framework ensures that all elements of a problem are effectively addressed thereby ensuring that the intended business value is realized.
FOCUS ON CUSTOMER SATISFACTION
Customer focus through the Voice of the Customer (VOC) is a commitment to knowing and understanding the full scope of customer requirements and needs, and then using this knowledge to cost- effectively satisfy customer requirements and expectations. To accomplish this, a process is used to acquire customer requirements, understand them in a structured way, and translate those requirements into products and services. We gain a true understanding of their organization’s mission, business and technical requirements and collaborate with them throughout the life cycle of the project to ensure success. Voice of the Customer is based on our clear beliefs and philosophy about solution development and customer relationships. Our organizational structure minimizes management layers and provides direct lines of authority and communications to efficiently prepare and submit proposals in response to task orders, process task assignments expeditiously, and perform tasks in a cost- -‐effective and timely manner. Our system of communication provides superior ability for us to communicate and exchange information between the HMRTECH Team and our customers. Our innovative approach will improve communications, deliverable tracking, and knowledge of the status of the contract and active TOs.